1 Opening(s)
3.0 Year(s) To 5.0 Year(s)
Not Disclosed by Recruiter
Role purpose Provide a responsive, customer-focused first point of contact for colleagues across the business. The role logs, owns, diagnoses and resolves common IT incidents and service requests at first contact wherever possible, escalating effectively while keeping users informed and maintaining accurate ticket records.
Key responsibilities End user support
Provide telephone and ...
1 Opening(s)
4.0 Year(s) To 6.0 Year(s)
Not Disclosed by Recruiter
1) Principal Purpose – To ensure the quality support provided to all the Company Colleague/Customers.
2) Duties
(A) To help with any Support requests logged with Application Support Team for the range of applications.
(B) Coordination with Development Team and Customer/User throughout the support lifecycle for logged cases. (Requirement gathering/ documentation/ communication ...