Support Specialist for a leading ecommerce company

Support Specialist

1 Nos.
14533
Full Time
1.0 Year(s) To 3.0 Year(s)
2.00 LPA TO 3.00 LPA
Sales / BD
Internet/Ecommerce
Job Description:
  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints on social media and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales and Marketing teams
Company Profile

Leading Ecommerce compnay based in Ahmedabad

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