Front Desk Manager
1 Nos.
128759
Full Time
3.0 Year(s) To 5.0 Year(s)
Not Disclosed by Recruiter
Admin/Secretarial/Front Office
Wellness/Fitness/Sports
B.Sc - Hospitality and Hotel Management; BA - Hotel Management; BHM / BHMCT - Hotel Management; Diploma - Aviation Hospitality
Job Description:
We are seeking an experienced and dynamic Front Desk Manager to oversee the day-to-day
operations of the spa’s front office. This role demands a balance of sales acumen,
operational efficiency, and leadership skills to ensure smooth functioning, guest satisfaction,
and revenue growth.
The ideal candidate should come with strong experience in hospitality or wellness
operations, be highly service-oriented, and possess the ability to manage a team effectively
while meeting business goals.
Key Responsibilities:
1. Sales & Revenue Management
Drive daily, weekly, and monthly sales targets for memberships, spa packages, and retail
products.
Create and execute promotional and upselling strategies to maximize revenue.
Maintain sales reports, track revenue streams, and analyze performance metrics.
Coordinate with management on pricing, offers, and business development plans.
2. Operations & Service Excellence
Manage complete front desk operations including guest check-in/check-out, appointment
scheduling, and coordination with therapists.
Ensure adherence to brand service standards and operational protocols.
Maintain guest data, billing accuracy, and cash handling procedures.
Supervise spa cleanliness, ambience, and readiness before guest arrivals.
3. Team & Staff Management
Lead, motivate, train and support staff to deliver exceptional guest experiences.
Plan and manage staff rosters, attendance, and performance reviews.
Support recruitment and onboarding for new team members when required.
Foster a positive and professional work environment aligned with company values.
4. Guest Experience & Client Relationship
Handle guest inquiries, concerns, and feedback with professionalism and empathy.
Ensure repeat visits through personalized engagement and membership renewals.
Maintain VIP and regular guest databases to support loyalty initiatives.
5. Product Inventory & Vendor Coordination
Monitor retail and operational product stock regularly.
Maintain inventory reports and control wastage or misuse.
Desired Profile / Criteria / Skills :
Qualifications & Skills Required:
Education: Graduate or Diploma in Hospitality / Hotel Management / Wellness Management
preferred.
Experience: Minimum 3 years of relevant experience in hotel, spa, wellness, or aviation
industry.
Industry Preference: Hotel, Wellness, Hospitality, Aviation.
Key Skills:
Strong leadership and interpersonal skills.
Excellent communication and customer service abilities.
Sales and target-oriented mindset
Operational knowledge of booking/billing software.
Calm and confident approach in handling guest situations.
Employment Terms:
Working Days: 6 days per week (1 rotational weekly off).
Accommodation: Provided by company.
Reporting To: Spa Manager / Operations Head.
Key Skills :
Company Profile
It is a modern --- destination dedicated to creating calming --- rejuvenating experiences. Our services are built around quality, professionalism, --- client satisfaction. We are currently scaling our operations --- seeking talented individuals who can contribute to delivering exceptional guest experiences.
Working Days - 6 days
Work from Office
Apply Now
- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.