Hiring Client Success Engineer for software company in the window and door industry.

Job Description:

Key Responsibilities in the role:

Customer Project Management

• Ensuring that the order has all the required information and can fulfil the order in the specified timeframe.
• Completing the Discovery phase.
• Coordinating with the customers and the internal teams to complete the project in a timely manner
• Creating Project Plans and sending regular reports to the customers

Customer Service

• Receiving calls (whenever requested) and resolving cases escalated by the customers as well as resolving cases escalated by First Level Support
• Ensuring we provide solution within an optimal time frame
• Logging all activities against the customer account/cases
• Ensuring service is paid for
• Documenting problem and resolution using Knowledgebase Articles for quick reference/response in future
• Creating/Modifying Crystal reports

Training

• Planning, packaging and delivering trainings for customers remotely or onsite
• Get the customer acclimatized with the workings of Company (using trials and demos with programs and data on the Terminal Server)
• Preparing presentations and videos for the complex options
• Training First Level Support

Management

• Regular daily/weekly reports to the management Data Projects
• Analyze and create Project specifications
• Data Setup based on specifications.
• Code/Release Testing and quality assurance
• Maintain standards compliance

Qualification and Experience

Engineering graduate with basic computer knowledge, preferably in software Min 2years of Experience of Customer Support

Soft Skills

• Analytical, design and troubleshooting
• Research and analysis
• Excellent communication and interpersonal skills
• Ability to accomplish assigned tasks with minimal supervision

(Working Hours/Timing: 9:30 AM to 6:30 PM) - 5 days

Interested candidate can send their resume on varsha@postaresume.co.in
Call now on +91- 6354797016