Hiring Contact Center Executive for Delhi Location

Job Description:

• Main Job Tasks and Responsibilities
• Follows up with customer via telephone or email following initial first sales contact and schedule appointments.
• Provide information to callers about company services and products
• Manage inquiries and record the requests in given forms, software and web portals
•  (training will be provided for software data entry and web portal data entry)
• Manage inquiry sheets in given forms/formats and software
• Should be very much familiar with MS Office and Internet.
• Continued product education to better service customer calls

Skills/Requirements

• One or more years experience of Telesales in a high volume fast, paced environment
• Strong customer service and telesales skills
• Experienced with Web Based Applications and Windows
• Good organizational skills and the ability to multi-task and prioritize in a high-volume, fast paced environment
• Ability to manage sensitive and critical client information
• Excellent verbal and written communication skills
• Problem solving and decision making skills
• Superior closing skills