Support Engineer for Ahmedabad Location

Support Engineer

POST A RESUME
1 Nos.
18540
Full Time
0 To 5.0 Year(s)
1.00 LPA TO 2.40 LPA
IT- Hardware / Telecom / Technical Staff / Support
Security/Law Enforcement
Job Description:

 

  • Research and identify solutions to software and hardware issues
  • Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Ask customers targeted questions to quickly understand the root of the problem
  • Track computer system issues through to resolution, within agreed time limits
  • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
  • Provide prompt and accurate feedback to customers
  • Refer to internal database or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of notes and manuals
  • Maintain jovial relationships with clients

 Required Skills:

power point, Excel, Outlook, basic autocad and must have zeal to learn and grow.

Company Profile

Dedicated Security and IT solution provider and designing company

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