Support Engineer
1 Nos.
18540
Full Time
0 To 5.0 Year(s)
1.00 LPA TO 2.40 LPA
IT- Hardware/Embedded/VLSI/Telecom
Security/Law Enforcement
Job Description:
- Research and identify solutions to software and hardware issues
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Ask customers targeted questions to quickly understand the root of the problem
- Track computer system issues through to resolution, within agreed time limits
- Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
- Provide prompt and accurate feedback to customers
- Refer to internal database or external resources to provide accurate tech solutions
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting
- Prepare accurate and timely reports
- Document technical knowledge in the form of notes and manuals
- Maintain jovial relationships with clients
Required Skills:
power point, Excel, Outlook, basic autocad and must have zeal to learn and grow.
Key Skills :
Company Profile
Dedicated Security and IT solution provider and designing company
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- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.