Service Coordinator
Job Description:
• Assigning task to service engineers and take regular follow up of them.
• Maintains all reports of maintenance and takes entry in CRM software answer service engineers and customers question.
• Reports problems and unsolved issues to BDO maintaining necessary stock of parts needed to solve complain.
• Necessary Communication with purchase department to arrange material and accounts department to prepare invoices
• Prepare and then follow up on any Service Maintenance Contract Quotation made for customers and clients, negotiating terms with them at a cost best suited for them.
• Required to produce Service Reports and Incentive reports i.e. Daily, Weekly, and Monthly.
Beginner level Presentation Skills, Excel, Word, PPT, Mail Drafting.
Experience : 0 – 2 years
Job Responsibility :
• Efficiently respond to customer complain and make service engineers to solve it within 24 hours
• Follow up for incomplete job work should be done until it is 100% resolved
• Need to manage Office stock of Parts needed for maintenance
• Collect all outstanding payment on time
• Need to prepare correct incentive report of service engineers
• Need to verify KM Details provided by service team for Petrol Allowances
• Need to verify details of Service and Complain done by service engineers with customers.
Key Skills :
Company Profile
Client is in business of water treatment, designing of water purifying machines, developing and their manufacturing
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