Hiring Customer Manager in Surat Location

Job Description:

1. Accountability Cluster: Market mapping to understand the market landscape, upcoming opportunities both passive and active. Keeping an eye on competition and having market intelligence.
Major Activities /Tasks:

To do market trend analysis by doing market mapping, industry scanning, competitor profiling etc. & its documentation

To do structured analysis of target market & client research

Proactively create a pool of potential clients & managing conversations to convert them for maintaining a strong pipeline and win rate

Represent the organization at various industry events & other forums, and thereby creating

Awareness about the concept, brand & solutions

Partnering with external industry experts to know the best practices and share the same with the respective stakeholders

Having hawk eye on competition and actionable market intelligence insights.

2.Accountability Cluster: Responsible for generating Sales Leads and managing the pipeline.

Major Activities /Tasks:

Doing cold calls, physical site visits, networking in relevant partnership groups to generate leads and create awareness of our business offerings and solutions

Responsible for generating and qualifying leads across various industry verticals

Having robust documentation for the leads generated and prioritizing them for targeted discussions

Being in regular touch with all the key stakeholders & decision makers at client site and creating the rapport with them

Having an annual plan for growing business with multiple clients across industries

3. Accountability Cluster: Provide customized solutions to the clients and being voice of customer to internal teams for improvement of the business solutions and optimization

Major Activities/Tasks:

Understand BROAD products like Vapor Absorption Machines, Power Efficient Chillers, BROAD Pump sets and advising the client with suitable product or a mix of the products

Understand the client's existing & upcoming utilities infrastructure basis which provide solutions

Collect field data related to energy usage & do clients' energy audits (via analysis of data or physical visits, as required)

Analyze their data for understanding their need in terms of energy saving measures required

Create energy audit report (in collaboration with the Energy Audit team) and share recommendations to create a comprehensive project proposal to get new customers

Setting realistic expectations with the client and create solutions which we can deliver basis what we can deliver basis what we are committing to them

4. Accountability Cluster: Creating financial modeling and responsible for the Project Management till signing up of the client and on boarding them.

Major Activities /Tasks:

Creating the simulations and financial models to create the most value add solution

Doing cost & benefit analysis to check feasibility to run a project with each client

Track costs & savings throughout each project.  Take corrective actions in case of things getting off-track

Ensuring completion of all the paperwork, documentation and signing of the contract with the clients

5.Accountability Cluster: To work with cross functional teams & multiple stakeholders.

Major Activities /Tasks:

Work with the technical teams to build the customized solutions, like, suitable design of machine, proper payback to customer, special design to customer which helps in energy efficiency and optimization

Work with Finance & Accounts team for client payment

Build strategies with leadership team for future plan of actions

Skills/Expectations (Technical/Domain):

knowledge of engineering, energy production, energy use, construction, maintenance, system operation, or process systems

Understanding of methods used for technical and cost savings analysis and reporting.

Understanding of energy conservation principles and techniques.

Commercial Acumen - Understands the impact of costs and has a focus on profit when driving sales growth. Able to understand the financial impact of actions.

Sense of accountability & sense of ownership for business and the timelines

Critical & Analytical thinking - Using logic and reasoning to identify the problem areas of the client and providing a need based customized solutions with checking the feasibility of doing the business with the client.

Skills/Expectations (Non-Technical/Others):

Collaboration and ability to partner with different stakeholders

High attention to detail Ensures accurate delivery of information and collateral.

Open to change Ability to work in a fast-paced and continually evolving environment.

Team Player Comfortable working both individually and as part of a small and dynamic team

Excellent Communication skills: Ability to clearly and concisely communicate with consumers and key stakeholders (verbal and written)

Enjoys travelling and meeting new people.

Flexibility to travel to, and work in, other locations is essential.

Experience: 2 to 3 years’ experience

Education: Bachelor's Degree or Diploma in Electrical - EE/EEE, Electronics – ECE/ETC, Mechanical

Salary: 3 To 5 LPA

Job location: Surat,Gujarat(pan India responsibility covering multiple clients across industries,

For More Details Call on 9714274730 or Mail Send Your CV on tanuja@postaresume.co.in